Feedback 411

Cincinnati, OH | Posted: 12/27/2015 | Author: April Koenig

Feedback 411

An employee’s performance is the lifeblood for any company. They need to perform to the best of their abilities to ensure success for not only themselves, but for you as their manager. So when evaluating their performance, you need to be able to praise, encourage, and give thoughtful insight, whether in a formal review or in general as an employer. Problem is, when they know a review or coaching is coming, they tend to get defensive. Nobody wants to hear bad things about themselves, so feedback needs to be dealt with in a delicate way. Here are a few pointers to convey the message you need, while fostering a harmonious atmosphere.

Stay Positive – Negativity breeds defensiveness on their part, so always make sure you can find some good where you can. In fact, keep a 50/50 rule regarding feedback – never give more negative than positive. Positive feedback lets an employee know you see their contributions as a whole, so that when you do cover areas of opportunity and growth it’s not seen as the only way you regard them. Set their mind at ease with praise and they’ll be more likely to accept constructive feedback. 

Stay Honest – Positivity is key, but so is honesty. Which means you can be tough when needed. Just make sure tough doesn’t mean you belittle them. If you need to call someone out for a deficiency in attitude or production, try to get their perspective. If it differs from yours, let them know. Then make them aware of the objectives and expectations they need to abide by, and guide them on how to better achieve them. You’re allowed to be direct, just not mean.

Plan Of Action – Always come up with an action plan regarding feedback. Neither one of you wants to say or hear the same exact feedback on the next review. The purpose of your review or coaching session is to learn, so come up with an action plan that helps your employee. Be specific and targeted in the steps needed to ensure growth, and your employee will understand that positive, honest feedback can be what spurs them to greater success.

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